{"id":9393,"date":"2024-02-27T03:15:58","date_gmt":"2024-02-27T08:15:58","guid":{"rendered":"https:\/\/ivyextension.com\/politique-de-retours-et-echanges\/"},"modified":"2026-10-09T12:14:14","modified_gmt":"2026-10-09T17:14:14","slug":"return-and-exchange-policy","status":"publish","type":"page","link":"https:\/\/ivyextension.com\/en\/return-and-exchange-policy\/","title":{"rendered":"Returns &amp; Exchanges Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9393\" class=\"elementor elementor-9393 elementor-2143\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-347a246 elementor-section-height-min-height elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"347a246\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-custom\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-25eb59b3\" data-id=\"25eb59b3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-704fb0cc elementor-widget elementor-widget-heading\" data-id=\"704fb0cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Return and Exchange Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-15e8602c e-flex e-con-boxed e-con e-parent\" data-id=\"15e8602c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ca9ac1 elementor-widget elementor-widget-text-editor\" data-id=\"2ca9ac1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>At IVY Extension, your satisfaction is our priority. Here are our return and exchange policies, explained simply and clearly.<\/p><h2>\ud83d\ude9a Shipping<\/h2><ul><li>Shipping fee: $18 within Quebec<\/li><li>FREE shipping on all orders of $500 or more (before taxes)<\/li><\/ul><h2>\ud83d\udc87\u200d\u2640\ufe0f Hair Extensions<\/h2><p><strong>Exchange only \u2014 no refunds.<\/strong><\/p><p>You have 10 days from the invoice date to request an exchange, upon presentation of your invoice (proof of purchase).<\/p><p><strong>Conditions for an Exchange:<\/strong> The package must be 100% intact, meaning:<\/p><ul><li>the silver or gold string is still attached at the root of the hair ;<\/li><li>the hair is still secured on the original cardboard, inside the bag ;<\/li><li>the package is in its exact original condition, as at the time of purchase ;<\/li><li>no treatment has been applied (no shampooing, no colouring, no cutting).<\/li><\/ul><p>\ud83d\udca1 <strong>Colour tip:<\/strong> screens can distort colours. For a 100% match, we recommend using the distributor&#8217;s colour ring before ordering.<\/p><p><strong>Exchange Procedure \u2014 Step by Step:<\/strong><\/p><ol><li>Contact us by email.<\/li><li>Ship the extensions back to us at your own expense.<\/li><li>Upon receipt, we inspect them to verify they are truly intact.<\/li><li>We approve the exchange.<\/li><li>We ship the correct product back to you.<\/li><li>We send you an invoice for shipping fees only \u2014 the amount varies depending on your destination (Quebec or elsewhere in Canada).<\/li><\/ol><h2>\ud83e\uddf4 Cosmetic Products (Shampoos, Treatments, etc.)<\/h2><ul><li>Sealed product, never opened: exchange possible<\/li><li>Opened product: no returns or exchanges, for hygiene reasons<\/li><\/ul><h2>\ud83c\udff7\ufe0f Clearance and Flash Sales<\/h2><ul><li>Final sale: no returns or exchanges<\/li><li>Promotions are not retroactive: no price adjustments after purchase<\/li><\/ul><h2>\ud83d\udee0\ufe0f Accessories and Work Tools<\/h2><p>Exchange only, within 10 business days of the invoice date.<\/p><h2>\ud83d\udd25 Heated Tools<\/h2><p>Warranty of 1 to 2 years depending on the manufacturer. The exact period is indicated on your invoice.<\/p><h2>\ud83c\udf81 Gift Certificates<\/h2><ul><li>Final sale<\/li><li>No expiry date<\/li><li>Redeemable on products, services, and training<\/li><\/ul><h2>\ud83c\udf93 Training<\/h2><p>Reservation fees are non-refundable.<\/p><h2>\ud83d\udcb0 Fees<\/h2><ul><li>Handling fees are non-refundable<\/li><li>Return shipping fees are the customer&#8217;s responsibility<\/li><\/ul><h2>\ud83d\udce7 Contact Us for a Return or Exchange<\/h2><p>Email us at <a href=\"mailto:ivyextension@gmail.com\">ivyextension@gmail.com<\/a> including: your name, your invoice number, your phone number, a description of the item concerned. We will respond within 48 hours.<\/p><p>IVY Extension reserves the right to refuse a return in case of suspected fraud.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return and Exchange Policy At IVY Extension, your satisfaction is our priority. Here are our return and exchange policies, explained simply and clearly. \ud83d\ude9a Shipping Shipping fee: $18 within Quebec FREE shipping on all orders of $500 or more (before taxes) \ud83d\udc87\u200d\u2640\ufe0f Hair Extensions Exchange only \u2014 no refunds. You have 10 days from the [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-9393","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.4 - aioseo.com -->\n\t<meta name=\"description\" content=\"Discover Ivy Extension&#039;s returns and exchanges policy in Quebec. 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