F.A.Q
Do you have a question? We’ve got the answer!
Our Frequently Asked Questions
If you have a question that isn’t covered here, please don’t hesitate to contact us.
Our extensions offer a variety of services for a complete experience. In addition to the installation of the extensions, we offer customized cuts according to your preferences, with the choice between a smooth or curly set to perfect your look. A comprehensive care guide is also provided for your first application with us. Our aim is to offer you a tailor-made hair transformation, accompanied by the advice you need to keep your extensions in optimum condition.
Yes, all our extensions are designed to be reusable, regardless of the technique used during installation. Our salon experts have the advanced expertise to re-apply any of the techniques available on the market. To ensure a long life for your extensions, it’s crucial to use the right care products and carefully follow the advice given by our specialists. We are able to reuse the same hair for up to a year, ensuring consistent quality and a prolonged experience for our customers.
Maintaining your extensions requires the use of specific products. It’s essential to opt for professional-quality moisturizing products, free of sulfates, parabens, keratin or added proteins. Beware of products described as reconstructive, fortifying or repairing, as they may contain ingredients incompatible with the installation of extensions. We recommend the Vitaly Hair range, available in salons, online and in many authorized salons. These products have been specially designed to prolong the life of your hair extensions.
The time of your appointment depends on the number of packages to be installed and the technique chosen. Some methods, such as adhesive strips and our wefted techniques, are relatively quick to install (around 1-2 hours). Our strand-by-strand installations, on the other hand, take longer (around 3-4 hours), as they require great precision and attention to detail. As a full-service salon, we also have hair color specialists on site, enabling us to offer you a complementary appointment for coloring, balayage or highlights on the same day as your extension application. This offers a complete and convenient experience for our customers.
To ensure the health of your hair, it is crucial to respect the appointment times given. Reassembly time can vary from 8 to 12 weeks, depending on the technique initially used. For detailed information specific to your technique, your technician will be able to advise you on site. Scheduling your reassembly appointment within these recommended times will help maintain the quality and durability of your hair extensions.
The IVY Extension range is 100% human hair of the highest quality, certified virgin and Remy and European type. This means our range meets all the highest quality certifications, including perfectly aligned cuticles that won’t tangle and will stay silky smooth over time.
We accept the following payment methods online: American Express, Mastercard, Visa, Paypal, GooglePay, Shop Pay.
Yes, prices are the same on the online store and in our salons. However, some promotions may be valid only online, and others only in store.
You have several options: here via the website chat, on Facebook, on Instagram, via email at ivyextension@gmail.com and always by phone by calling 450-413-4247
